Shipping & Returns
From our hills to your doorstep — and what happens if something goes wrong
Shipping
Simple rates, honest timelines.
Rates
| Option | Cost | When it's free |
|---|---|---|
| Standard delivery | ₹99 | Free on orders over ₹999 |
| Standard — Subscribe & Save | Always free | Every subscription order, any value |
| Express delivery | ₹199 | — |
Timelines
Metro cities
2–5 business days
Bengaluru, Mumbai, Delhi NCR, Chennai, Hyderabad, Kolkata, Pune and other major metros.
Rest of India
4–8 business days
Smaller towns and remote pin codes. Worth the wait — we promise.
We dispatch from the hills of Kerala within 1–2 business days of your order (we grind in small batches every week, and sometimes your jar is literally ground the morning it ships). Express orders jump the queue and take the fastest courier lane available for your pin code. You'll get your tracking link on WhatsApp the moment your parcel leaves us — or just message us anytime for a live update.
Packaging
Every spice is packed in heat-sealed, food-grade pouches that lock in the volatile oils responsible for aroma — the same reason we grind small and ship fast. Your parcel is padded, moisture-protected for monsoon months, and clearly labelled with the batch and grind date. No plastic excess, no filler fluff we don't need.
Returns & Refunds
If something's not right, we make it right. That's the whole policy, really.
Damaged or wrong items — 48-hour window
If your order arrives damaged, leaking, or isn't what you ordered, send us a photo of the pack on WhatsApp (+91 96328 14369) within 48 hours of delivery. That's all we need — no forms, no return courier for damaged goods.
- Replacement first: we'll ship a fresh replacement free of charge, usually the next working day.
- Or a refund, if you prefer: full refunds are processed to your original payment method within 5–7 business days of approval.
Unopened items — 7-day returns
Changed your mind? Unopened packs in their original sealed condition can be returned within 7 days of delivery. WhatsApp us to arrange it; once the item reaches us and is checked, we'll refund the product amount to your original payment method within 5–7 business days. Return shipping for change-of-mind returns is borne by the customer.
Opened packs — the hygiene exception
Because spices are food, opened packs cannot be returned or restocked — this protects every customer, including you. That said, our quality promise stands above the policy: if a spice genuinely disappoints you, tell us on WhatsApp. We'll listen, and we'll sort it out with a replacement or store credit. We stand behind every batch we grind.
Cancellations
You can cancel any order before it's dispatched for a full, immediate refund — just WhatsApp us with your order number. Once a parcel is on the road we can't recall it, but the unopened-returns window above still applies. Subscription orders can be paused, skipped, or cancelled anytime before the next dispatch, with no lock-in.